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In September 2024, rates will change for several technology services provided by University IT. View proposed FY25 rate changes.

JIRA by Atlassian is the issue-tracking tool for bugs, enhancements, tasks, and change requests related to both production support and new system development. 


  • Track your work and break it down into manageable chunks
  • Assign work to the right person
  • Add statuses, priorities, comments, attachments
  • Use add-ons

Designed for

JIRA is available for use by any Stanford faculty, staff, department or business unit. 


Must have an active SUNet ID

  • Users will be configured with their for their account

Users will be added to enforce SSO policy

Data security

May be used to store Low and Moderate Risk Data, as defined by the Information Security Office.


Free of charge

Only centrally supported plug-ins will be renewed annually by UIT and they are limited to:

  • Clone Plus

New Plugins will be purchased for the entire Jira user population at the expense of the project team who wants the plug-ins.

  • Once purchased, the original project team will be responsible for ongoing financial support for the plug-in as long as they are using it.


Get started

Users will be assigned to jira-users group for product access.

If not active for 18 months, they will be removed from jira-users group and lose access to Jira.

Projects role assignments will be at the discretion of the individual Project Administrators who managed access to their projects.

New user requests for access to existing project or setup of new project for your group or department should be submited by the Project Administrator. Please submit a Help request.

For new projects, users may select from 4 different templates.

Customizations to Project workflow are not available.

Project administrators must notify Jira Admins if the project will no longer be used so that project can be archived.

Get help

For assistance, please submit a Help request

Last modified July 12, 2024