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Training Troubleshooting Tips

If you are unable to view the training videos and see “INCOMPLETE”, this is likely due to your browser settings.  Please configure the browser to accept third-party cookies for the content to load correctly.  Also, verify that the setting for Prevent cross-site tracking is unchecked. If you are still experiencing issues, please send an email to opsupport@campusguard.com. 

Below are instructions for the most common browsers:

Mozilla Firefox
  1. Click the menu symbol (the three horizontal bars on your menu bar) and choose Options.
  2. Go to the Privacy and Security tab.
  3. In the History section, choose Use custom settings for history from the Firefox will drop-down list.
  4. In the Cookies and Site Data section, check Accept cookies and site data from websites.
  5. From the Accept third-party cookies and site data drop-down list, choose Always.
Google Chrome
  1. Click the menu symbol (the three dots on your menu bar) and choose Settings.
  2. In the Privacy and Security section, click Cookies and other site data.
  3. Make sure you Allow all cookies.
Internet Explorer
  1. Click the gear symbol and choose Internet Options.
  2. Go to the Privacy tab.
  3. Click Advanced.
  4. On the Advanced Privacy Settings dialog box, check Override automatic cookie handling.
  5. On the First-party Cookies section, check Accept.
  6. On the Third-party Cookies section, check Accept.
  7. Check Always allow session cookies.
  8. Click Ok.
  9. Click Ok again and restart the browser.
Microsoft Edge
  1. Click the menu symbol and choose Settings.
  2. In the Advanced settings section, click View advanced settings.
  3. From the Cookies drop-down list, choose Don’t block cookies.
Safari (Mac)
  1. Click Safari and choose Preferences.
  2. Go to the Privacy tab.
  3. In the Cookies and website data section, uncheck Block all cookies.

Note: Also, make sure that Prevent cross-site tracking is unchecked.

Safari (iOS)
  1. On your iPhone or iPad, go to the Settings menu.
  2. On the left-hand panel, choose Safari.
  3. In the Privacy & Security section, uncheck Block Cookies.