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Connect to Your Voice Mailbox

If you forget your password, call 4-HELP (650-724-4357) to have it reset.

Stanford Hospitals and Clinics

You can connect to your mailbox at your convenience from any touch-tone telephone. The procedure varies depending on the telephone line from which you call.

Connect from the telephone line with the SAME number as your voice mailbox

  1. Dial 5-0000 (the voicemail system phone number).
    The voicemail system answers and prompts you to enter your password.
  2. Enter your mailbox password and press #.
    The system prompts you with the Main Menu selections.

Note: If you misdial your password, you will be prompted to enter your user name (ten-digit phone number) and password for access.

Connect from a campus telephone line with a DIFFERENT number from your voice mailbox

  1. Dial 5-0000 (the voicemail system phone number).
    The voicemail system answers and prompts you to enter your password. The system assumes you are the mailbox owner. If you enter your own password, the system responds that the password is not recognized.
  2. Press #.
  3. At the prompt, enter your ten-digit voicemail user name and password.

Connect from any other telephone

  1. Dial 650-725-0000 (the voicemail system phone number).
    The system answers your call in different ways, depending on the phone from which you are calling.
  2. Enter your ten-digit mailbox number.
    The voicemail system prompts you to enter your password.
  3. Enter your mailbox password and press #.
    The system responds with the status of any messages in the mailbox and prompts you with the Main Menu selections.
Last modified June 25, 2012