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Cisco Unity Voicemail Transition Page

On October 2, 2018, University IT (UIT) will roll out a new voicemail system, Cisco Unity, for faculty and staff at Stanford University, Stanford Health Care, and Stanford Children's Health who have a Stanford phone number and receive voicemail services through Stanford. The new system will align voicemail with Stanford's Cisco telephony platform.

To support this transition, UIT will continue to update this page with information and resources.

Who is affected?
Anyone who uses voicemail provided by Stanford University, Stanford Health Care, or Stanford Children's Health.
What is changing?

All the voicemail features you currently use, such as your voicemail notification options, will be available on the new Cisco Unity system. Your current voicemail greeting will automatically be moved to the new system on the day the system launches.

Because we are switching voicemail providers, however, your user experience will change slightly. The changes include:

  • Your voicemail access number. If you dial in to access your voicemail, you will use a different phone number and PIN.
  • Your saved voicemail messages. Voicemail messages saved in the old system will not be moved to Cisco Unity.
  • Some keypad numbers and terms used to describe voicemail features. The new system uses different words to describe a few voicemail features, and some of the keypad numbers you use to manage voicemail may change.
What do I need to do now?
  • Be sure to access your voicemail on October 2:
    • Call in to voicemail on the new system even if you don't use the telephone interface for voicemail. You will need to set your PIN right away. Your PIN is a number you choose to log in to voicemail; it is similar to the password you use to access the legacy voicemail system. For instructions on how to access voicemail on the new system, see "How do I use Cisco Unity?" below.
    • Check your messages on the old system on October 2. University IT will start moving users from the old voicemail system to the new system on October 1 at 5 p.m. and should finish this work around midnight on October 1. On October 2, be sure to check the old system for any messages that might have arrived after 5 p.m. the night before. To check messages on the old system, dial 650-725-6553 and follow the voice prompts. Messages from the old system will be available until December 15, 2018.
  • Review your saved voicemail messages. Voicemail messages saved on the current system will not be moved to Cisco Unity. Review your saved messages and note any information from the messages that you need to record. You will have access to your saved voicemail messages from the old system for at least 60 days after UIT changes voicemail systems. If you need assistance with any saved voicemail messages, please submit a Help request.
  • Review the new Cisco Unity instructions before the migration. Review the instructions on this page to learn how to use the new voicemail system.
  • Modify your voicemail greeting, if needed. Your voicemail greeting will be copied from the current voicemail system two weeks before the new system launches. Any new greeting you record after this two-week cutoff date will not move to the new system. If this will affect you, consider modifying your voicemail greeting as needed before the cutoff date.
How do I use Cisco Unity?

Follow these steps to access Cisco Unity voicemail:

To reach voicemail from your desk phone or softphone:

  1. Press the messages button on your desk phone or dial your on-campus access number. The number you dial to access voicemail depends on the Stanford entity with which you are affiliated.
    • Important Note: If the Stanford telephone that you use to receive a call is not a Cisco phone (if it is an Avaya phone or an analog/non-digital phone), you must dial 5-8888 to access voicemail regardless of your Stanford affiliation.

      • Stanford University (SU): dial 5-7777.
      • Stanford Health Care (SHC): dial 7-4444.
      • Stanford Children's Health (SCH): dial 8-4444.
    • Stanford residential locations (such as Stanford West or University Terrace):  dial 5-8888.
  2. The system asks for your PIN. Enter your seven-digit phone number (your number without the area code), then press # (pound key).
  3. The system says that your PIN has expired, and prompts you to change your PIN.
  4. After you change your PIN, follow the voice prompts to manage your voicemail. For example:
    • To send a message, press 2.
    • To manage your messages, press 3.
    • To manage your settings, such as your voicemail greeting or recorded name, press 4.
    • To exit the system or pause a voicemail playback, press *.

To reach voicemail from outside of Stanford:

  1. Dial your external access number. The number you dial to access voicemail depends on the Stanford entity with which you are affiliated.
    • Important Note: If the Stanford telephone that you use to receive a call is not a Cisco phone (if it is an Avaya phone or an analog/non-digital phone), you must dial 650-725-8888 to access voicemail regardless of your Stanford affiliation.

      • Stanford University (SU): dial 650-725-7777.
      • Stanford Health Care (SHC): dial 650-497-4444.
      • Stanford Children's Health (SCH): dial 650-498-4444.
    • Stanford residential locations (such as Stanford West or University Terrace):  dial 650-725-8888.
  2. When the system asks for your ID, enter your ten-digit Stanford phone number (your number with the area code, such as 650-123-4567) then press # (pound key).
  3. The system asks for your PIN. Enter your seven-digit phone number (your number without the area code).
  4. The system says that your PIN has expired, and prompts you to change your PIN.
  5. After you change your PIN, follow the voice prompts to manage your voicemail. For example:
    • To send a message, press 2.
    • To manage your messages, press 3.
    • To manage your settings, such as your voicemail greeting or recorded name, press 4.
    • To exit the system or pause a voicemail playback, press *.

The Cisco Unity wallet card describes the most common voicemail menu options.

How do I get help?
If you need help with the transition, please submit a Help request or call the Service Desk:
  • If you work at Stanford University, call 5-HELP (650-725-4357).
  • If you work at Stanford Health Care or Stanford Children’s Health, call 4-HELP (650-724-4357).

If you have questions about the new voicemail system, please visit the Unity Voicemail Frequently Asked Questions webpage.

Last modified October 2, 2018