The Stanford Redwood City pilot includes three onsite staff members, who conduct weekly room sweeps and provide in-person support for urgent issues. The onsite staff members are partnering with the UG2 Day Porters at SRWC, who provide services throughout the buildings. The Day Porters check the conference rooms for visible equipment issues as part of their regular maintenance duties and alert the Conference Room Support team members of any issues they see.
Onsite Conference Room Support team members
Adrian is an audiovisual technician. His current role focuses on ensuring that the video conferencing rooms are maintained and inspected on a weekly basis, as well as providing onsite support if issues do arise.
Adrian comes to Stanford from VMware, where he was able to hone his technical skills and his cheery customer-facing attitude. During his time at VMware, he performed level 2 desktop support as well as assisting the audiovisual team with their conference room checks. Adrian also has had years of experience at GeekSquad, which helped him better understand customers' needs and the best way to address them.
Adrian is available through email or Slack (@Adrian Diamond).
Kehn is an audiovisual specialist contractor. He previously worked at Facebook’s VIP Audio Video Ops team, so you can bet your conferencing will be smooth with him around. Kehn developed his technical skills back in 2008 in an Information Technology Course in the military. He loves learning from others and also finding ways to optimize his workflow to be flexible for any on-demand needs.
Kehn is available through email or Slack (@Kehn Hermano).
Josue Orellana is a Year Up Intern from the SFO site. He just completed an intensive program that focused on building his technical skills for career development. He is excited to join the SRWC Conference Room Support team and is looking forward to learning about field support duties, such as computer builds and deployments.
Mohammad Zafar is a Desktop/AV Tech intern through a program called Year Up. Year Up provides the tools skills to be successful in the tech field which includes an intensive training program and 6-month Internship. Mohammad is super excited to be interning at Stanford University and sharpening his IT skills in the process.