Before you start
You will need the Request Viewer or Request Approver role in Authority Manager for your university org code or hospital cost center to place a change order in OrderIT or just a SUNet ID to place a change/cancel order in ServiceNow. Refer to How to Request Authority for OrderIT and ServiceNow for more information. Submit a help ticket for assistance.
Update a billing account
Instructions to update a billing account for ALL of your services from one billing account to another billing account
- Submit a Help request to Billing and UIT Revenue Operations.
- Be sure to provide the old and new billing PTA (or cost center for hospitals).
Instructions to update a billing account due to expiring or expired PTA
- Submit a Help request to Billing and UIT Revenue Operations.
Instructions to update a billing account for a single service
- Navigate to orderit.stanford.edu.
- Select your organization (SCH, SHC, or university) from the options in the left-hand menu.
- Select the service for which you would like to update your billing account.
Note: The example below shows how to update a PTA for telephone service.
- Click the icon to change the selected service at the bottom of the page. The request form will open.
- Complete the request form by entering the new PTA and all required fields marked with an asterisk (*).
- Scroll to the bottom of the page and click Add to Cart.
- Click Submit Request to update your billing information.