How to Update a Billing Account

Before you start

You will need the Request Viewer or Request Approver role in Authority Manager for your university org code or hospital cost center to place a change order in OrderIT or just a SUNet ID to place a change/cancel order in ServiceNow.  Refer to How to Request Authority for OrderIT and ServiceNow for more information. Submit a help ticket for assistance. 

Update a billing account

Instructions to update a billing account for ALL of your services from one billing account to another billing account

1. Submit a Help request to Billing and UIT Revenue Operations.
2. Be sure to provide the old and new billing PTA (or cost center for hospitals).

Instructions to update a billing account due to expiring or expired PTA

1. Submit a Help request to Billing and UIT Revenue Operations.

Instructions to update a billing account for a single service

1. Navigate to orderit.stanford.edu.
2. Select your organization (SCH, SHC, or university) from the options in the left-hand menu. 
   
    
3. Select the service for which you would like to update your billing account. 
   Note: The example below shows how to update a PTA for telephone service.
   
    
4. Click the icon to change the selected service at the bottom of the page. The request form will open.
   
    
5. Complete the request form by entering the new PTA and all required fields marked with an asterisk (*).
   
    
6. Scroll to the bottom of the page and click Add to Cart. 
   
    
7. Click Submit Request to update your billing information.