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Frequently Asked Questions

What is OpenText Enterprise Connect?

OpenText Enterprise Connect is an alternate desktop interface to the OpenText ECM Platform web UI, which integrates seamlessly with the productivity tools business users work in every day such as Microsoft Office applications (including MS Word, MS Excel,etc), File Explorer, Adobe Acrobat as well as email environments, including Microsoft Outlook and more. Enterprise Connect Plug-in enables access to manage information in OpenText directly from productivity MS Office and Adobe applications mentioned above or via the familiar file management of File Explorer without having to navigate to a separate web browser.

With Enterprise Connect, you are able to drag and drop a PDF from an email in MS Microsoft 365 Outlook Desktop Professional and upload it directly into OpenText.

Why I can’t see/delete/print documents in OpenText?

OpenText permissions are roles driven. Please check your OpenText roles in and contact your OpenText administrator to answer your permissions issues/questions.

Where can I find the OpenText user guide?

It depends on individual OpenText implementation. OpenText dashboard might contain a Training and Compliance folder with detailed user guides. 

Last modified February 26, 2024