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High Level Process Flow by Change Type

Normal & Expedited

Difference between Normal and Expedited is based on lead time and is calculated by ServiceNow when change is submitted for approval.

Normal and Expedited Change Request process flow with states.

 

Emergency

Starts from a P1 Incident and recorded after the fact.

 

Standard Change

Start from a template after the template has been approved by CAB for use.

Standard Change Request process flow with states.

 

SDLC (Software Development Life Cycle) Change Requests

"ServiceNow Change Request" step includes Creation of ServiceNow Change Request from JIRA Issue,
Approval(s), Implementation in PRD, Versification and closure. 

  • Creation of ServiceNow Change Request from JIRA Issue, starting from "Raise and Record"

  • Approval(s)

  • Implementation in PRD

  • Versification 

  • Closure

Last modified August 14, 2018