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Vision: Service Management

Implement ServiceNow to transform and unify service management for University IT and the broader campus community.

  1. Phase 2 (expect to complete by March 2018)
    1. Conduct business analysis including requirements gathering, services definition, and clarification on behalf of campus partners
    2. Release Portal, Incident, Request and Knowledge Management to remaining University organizations that use Remedy, including distributed IT departments and non-IT users of Remedy
  2. Build Service Management Consulting capability.
  3. Build Service Management Competency across University IT
  4. Communicate Service Management vision, approach, and roadmap through multi-channel communication strategy.