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Client Satisfaction Survey Results

Overview

Gathering feedback from our Stanford community about their experience with IT has been and continues to be critically important to us, and helps drive our decisions for improvements, enhancements and investments in future technologies.  Over the years, we've changed the way we've conducted surveys and modified some of our questions, but our goal has remained steady: to measure where we're delivering technology that supports Stanford's research, academic and healthcare mission, and address any areas where we fall short.

Measuring IT Satisfaction Broadly

Every two years, the Stanford CIO Council invites the entire Stanford community – including undergraduate and graduate students, postdocs, faculty members, and administrative staff, to provide feedback in the IT Client Satisfaction Survey. Their goal is to gain insight about the community's IT experience at Stanford, regardless of whether that was delivered centrally by University IT or locally by distributed IT teams.

The 2024 survey results, including an executive summary, full report, and other insights, are available on this IT Community webpage.

Past Survey Results

IT Client Satisfaction Survey Results: 2020 to current 
UIT Client Satisfaction Surveys Results: 2005 to 2017

Previously, University IT (UIT) periodically conducted client surveys to gather information about what we were doing well and where we could do better. In these surveys, we asked a sample population of faculty members, undergraduate and graduate students, and administrative staff to provide feedback.

University IT Client Satisfaction Survey Results

You can direct questions or comments to the UIT Client Satisfaction Survey Team.