On-Demand Support Now Available for Enterprise Systems

If you work with an enterprise system application such as iBudget or Axess, it’s now much easier to get help.

As of Feb. 1, on-demand remote support for enterprise system applications is offered five days a week: Monday through Friday from 8 a.m. to 2 p.m., excluding university holidays.

On-demand remote support includes access to a specialist who can use screen sharing to answer your questions or provide a quick walk-through to help solve any problems you have with the application.

It also replaces the onsite Enterprise Systems Open Labs held at Birch Lab B on the second and fourth Friday mornings of each month.

“With remote support, you no longer need to wait until Friday or trek over to Birch Lab B to get help with an application,” explained Enterprise IT Service Desk Manager Maria Gregorio.

How to get help

Submit a Help ticket or call the UIT Service Desk at 650-725-4357 or 5-HELP (5-4357) for assistance with an enterprise system application. A specialist in your application will contact you to schedule a one-on-one session during on-demand remote support hours.

Although the Enterprise Systems Open Labs have been phased out, the OBI Financial Reporting Open Lab is not affected. That service remains available from 9 a.m. to noon at 3145 Porter Drive (on the first Friday of the month) and on campus at Birch Lab B (on the remaining Fridays of the month).

Supported applications

On-demand remote support is available for any of the following applications:

• Authority Manager
• Axess
• Commitment Management System (CMS)
• Expense Request
• iBudgets
• iJournals
• iProcurement
• OBIEE (HR, Student, and other reporting)
• PCard
• PeopleSoft Graduate Financial Support (GFS)
• PeopleSoft Human Resources Management Systems (HRMS)
• PeopleSoft Student Administration (Campus Solutions)
• ReportMart3
• SALLIE (Cumulus)
• Stanford Training and Registration System (STARS)