The ITIL 4 Foundation qualification course is designed to introduce students to the management of modern IT-enabled services and the key concepts of service architecture. This course provides learners with an understanding of ITIL 4 including, common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the work of their organization.
**Students will take the ITIL 4 Foundation certification exam in class on the last day.**
Audience: ITIL Foundation certification is one of the most highly valued qualifications on the resume of any ITSM professional. The ITIL 4 Foundation course is best suited for:
- IT Managers/IT Architects
- System Administrators and Analysts
- Operations Manager, Database Administrators
- Process Owners, Practitioners
- Service Delivery Professional, Quality Analyst
- CIOs, CTOs, IT Directors
University IT Technology Training classes are only available to Stanford University staff, faculty, or students. A valid SUNet ID is needed in order to enroll in a class.