Not getting email on your iPhone or iPad?

University IT has received reports from clients that they cannot retrieve their email from their iOS mobile devices. This issue is limited to those iPhones and iPads that are enrolled in Stanford’s Mobile Device Management (MDM) program.

If you are experiencing this issue, please try these options in this order:

• Option 1: If prompted for your Microsoft 365 Exchange password, when you attempt to retrieve your email, go ahead and enter your SUNet ID password.

If that doesn't fix the issue, try the next option.

• Option 2: Update your email password setting:
  1. Open your Settings app.
  2. Scroll to and select "Passwords & Accounts"
  3. Select "Stanford Microsoft 365" Select “Account” (with your Stanford email address)
  4. Enter your Password. Select “Done”
  5. Go back to your email and see if it has downloaded. (This may take a few minutes.)

If that doesn't fix the issue, try the next option.

• Option 3: Uninstall and reinstall MDM on your mobile device (You may want to consult with your local computing support staff for assistance.):
  1. Remove Your Mobile Device from MDM Using MyDevices
  2. If applicable, remove any manually configured Stanford email account on your iOS device.
  3. Enroll an iOS Device in Mobile Device Management.
  4. Go back to your email and see if it has downloaded. (This may take a few minutes.) 

If that doesn't fix the issue, consult with your local computing support staff or submit a Help request.