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Enable Voicemail Find-me/Follow-me

Request Find-me/Follow-me before enabling it

To request Find-me/Follow-me service, please submit a HelpSU ticket. Once your ticket has been resolved, you can follow the instructions below to enable it. See Manage Find-me/Follow-me to learn how to set up your telephone numbers and profile(s).

Stanford University and School of Medicine

You have the option to have the voice messaging system try to reach you at an alternate number (or numbers) before callers leave a message. This may include trying an alternate campus phone, a cell phone, or your home phone if you're working from home. The alternate phone number will not be displayed to the caller.

Note: Find-me/Follow-me settings are controlled only online through the portal.

Enable Voicemail Find-me/Follow-me

  1. Log in to the web portal at (Remind me how)
  2. Click Options.
    The User Preferences page opens.

    User preferences

  3. Under Find-me / Follow-me, click Call treatment.
    The View User Parameters page opens.

    View User Parameters

  4. Click Edit to modify the parameters.
    The Edit User Parameters page opens.
    Note: In the example, the Reach me at field has been filled in. See Manage Voicemail Find-me/Follow-me to learn how to set up your telephone numbers and profiles.
    Edit User Parameters

  5. Select the Find-me/Follow-me Enabled checkbox.
  6. Select one of the three radio button options:
    • Reach me at can be used without creating a Find-me/Follow-me profile.
    The following two choices require preliminary setup. See Manage Find-me/Follow-me to learn how to set up your schedules and profiles:
    • Automatically select Find-me/Follow-me profile based on time and day of call uses the schedule associated with your Find-me/Follow-me profile to manage incoming calls.
    • Use following Find-me/Follow-me profile allows you to define a single profile that is always used, regardless of the schedule associated with that profile.
  7. Click Update to save your changes.

Turn off Find-me/Follow-me

  1. Repeat steps 1–4 above.
  2. Clear the Find-me/Follow-me Enabled checkbox.
  3. Click Update to save your changes.
Last modified December 9, 2015