Faculty and Staff Residential Internet

Stanford provides fiber-based internet service to eligible faculty and staff residences, with speeds up 1 Gbps via wired connection. The service includes a Stanford-managed residential gateway and support from University IT.

Features

High-speed fiber internet connection
Stanford provided residential gateway compatible with personal WiFi mesh systems
Support from University IT, including gateway replacement as needed
Optional telephone service in select communities
Wired Ethernet connections
Broadcasted WiFi within a residence

Designed for

Facility and staff residences located on or near campus

Internet service eligible locations	Internet and telephone eligible locations
Frenchman’s Hill Pine Hill San Juan Hill Pearce Mitchell Peter Coutts Circle	Stanford West Olmsted Terrace Coaches Corner Welch Road University terrace

Rates

High Speed Internet: $72.20 monthly
Res Bundle 2 (High Speed Internet and Phone): $107 monthly

Payments are managed through Stanford’s CASHNet billing system. Users can view their bill, make payments, and set up automatic payments within the system.

Get started

Submit the Add Residential Service form to begin the sign-up process, including scheduling a one to two-hour installation appointment with a technician.

A typical installation appointment includes:

Gateway installation
Network activation
Basic connectivity testing

Get help

Before contacting support, you may want to try these quick steps:

Restart your residential gateway by unplugging it for 30 seconds.
Check that your devices are connected to Wi-Fi or Ethernet.
Try connecting with a wired Ethernet cable to confirm performance.
Confirm there is no known outage affecting your area.

If the issue continues, please contact the Service Desk at 650-725-HELP (4357) or submit a Help request.