Instacloud Shared Responsibility Model
Instacloud uses a shared responsibility model for server and application maintenance. The following summarizes those responsibilities for you, UIT, and any cloud vendors you use.
UIT Instacloud Responsibility Model
Client is responsible for securing the things in the cloud account
ServiceNow: Submit tickets to decommission, change billing PTA, etc.
Secure: Remove unused accounts, disable services etc.
Maintenance: Update installed software and applications, etc.
Manage user accounts
Install your own software
Configure applications and datanbases
Instacloud is responsible for setting cloud account controls, provisioning server, applying OS patches, monitoring
ServiceNow: Submit tickets to decommission, change billing PTA, etc.
OS security patches.
Campus integration
Security software
Snapshots
Cloud account management, security groups, VPC Peering, Log configuration
Provisioning and automation
Vendor discounts (sustained and committed use)
Billing (ServiceNow)
Cloud vendor is responsible for securing the cloud, data centers, hardware
Cloud console and software
Compute
Storage
Database
Networking
Cloud Global Infrastructure
Regions
Availability zones
Edge locations
Modified from the AWS Shared Responsibility Model. https://aws.amazon.com/compliance/shared-responsibility-model/
Last modified January 8, 2022