Contact Center Workforce Optimization Service Rates

Workforce optimization services can be purchased individually or in packages, as listed and priced below.

Individual services

Service	One-Time Site License Fee	Monthly Fee per Named Agent
Agent Call Recording	$955	$19
Quality Monitoring (only available as an add-on to Agent Call Recording)	$290	$13.50
Workforce Management	$1,005	$29.50
Workforce Manager License (must purchase at least one of these licenses in conjuction with other services)	$395	$7.50

Service packages

Service Package	One-Time Site License Fee	Monthly Fee per Named Agent
Agent Call Recording and Quality Monitoring	$1,245	$32.50
Agent Call Recording, Quality Monitoring, and Workforce Management	$2,250	$62

Note: One-time implementation, consultation and professional services charges may apply, especially for new contact centers that do not have a workforce management solution installed. If additional implementation costs are required, UIT will provide a Statement of Work for approval.