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Research Lab Support

Our service is specifically designed to assist with operational and strategic IT support for research endpoints used to gather data or perform analysis for research.

​As a member of University IT (UIT), and through our collaborations with local IT teams, we have broad visibility into centralized services and offerings. Let us serve as your utility player, bridging the gaps within your IT ecosystem to help you achieve your research goals.

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Typical areas of support include:

 

  • Maintenance and configuration of computers and workstations.
  • Installation and troubleshoot specialized lab software.
  • Guidance and assistance for research data storage and backups options utilizing UIT centralized services or external vendors.
  • Leverage our knowledge of UIT centralized service portfolio to advocate for your lab's specific needs and facilitate support requests with UIT partner services, such as:
    • Research Computing resources (Sherlock and Oak)
    • Forsythe Server Hosting
    • Stanford Web Services
    • Client Technology Solutions and Consulting (CTSC)
ZEISS Microscopy Equipment
ZEISS Microscopy | Creative Commons Attribution-Share Alike 2.0 Generic

Service offerings

Ongoing Operational Support

  • Maintenance and configuration of research workstations (Linux, Windows, or macOS) used for analysis or attached to scientific instruments.
  • Hardware troubleshooting and facilitation of repairs of lab workstations.
  • Consultation and remediation for maintaining device compliance on the Stanford network.
  • Installation, maintenance, and troubleshooting of specialized research software.
  • User account administration and support.
  • Creation and maintenance of operational support documentation as it relates to your research systems and data workflow. This could also include user self-help content.

Consultancy Support

  • Troubleshoot specialized software or devices unique to your lab.
  • Consultation and remediation for device compliance issues.
  • Plan and perform OS upgrades on research endpoints.
  • Data consolidation or migration tasks.
  • Third-party product evaluations.
  • Data management guidance and facilitation of usage of Stanford Library Data Management Services, such as:
    • Data Management Planning Tool
    • Stanford Digital Repository (SDR)

Designed for

 

  • Research Lab Managers and Staff
  • Stanford Faculty

 

Rates

See Research Lab Support rates.

Get started

For questions or additional information about Research Lab Support Services
contact crc-research-lab-support@stanford.edu

Request Service