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Enroll an iOS Device in Mobile Device Management (Intelligent Hub, formerly AirWatch)

The name and icon for the AirWatch Agent has changed. The new name is Intelligent Hub with the icon shown below.


Stanford's Mobile Device Management (MDM) service installs profiles on your device that configure and maintain settings on your device. MDM helps protect your privacy and the university's data.

Before you can enroll your iOS device in the MDM service you'll need to install the Intellignet Hub app from iTunes. 

What to expect after you install MDM

It might take a few minutes to fully install the profiles on your device, so please be patient. When the process is complete, you’ll find MDM profiles installed in Settings > General > Profiles & Device Management.

Your device will:

  • Require a passcode to unlock. You can change this setting to "Immediately," one minute, or five minutes. Go to Settings > Touch ID & Passcode and then enter your passcode. Then tap Require Passcode and make a selection.
  • Time out after a period of inactivity and require a passcode to unlock it. You can change your preferences in Settings for a period up to five minutes. Go to Settings > Display & Brightness > Auto-Lock
  • Sync your @stanford email, contacts, and calendar appointments after installation.
  • Require you to enter your email password before you can access your email.
  • Be set up to access the Stanford VPN.
  • Check periodically to make sure it hasn't been jailbroken.
  • Display the Stanford App Catalog.
  • Perform otherwise as it did before you installed the MDM.

Before you begin

  • Check that your device is running iOS 11 or later. You cannot enroll a device in MDM if the OS is below 11.
  • It is recommended that your device be connected to a  Wi-Fi network during enrollment because of the bandwidth used to download your email and calendar

Download Intelligent Hub

You must be using your iOS device to begin the enrollment process.

  1. Install the Intelligent Hub app on your iOS device.

    download the Intelligent Hub app from the iTunes store

Enroll in MDM


  1. When the app has finished downloading, tap Open
    Alternatively, you can open the Intelligent Hub app from your home screen by tapping the Hub app.
    open the Intelligent Hub app
  2. Enter your Stanford email address and tap Next.
    enter your stanford email address
  3. You may be prompted to log in with  SUNet ID and password, followed by two-step authentication.
    Typically there is a delay before the next page displays.
  4. Select the owner of the device and then tap Next.
    If this is a shared corporate device that should not have an individual's email address associated with it, submit a Help ticket to have the email profile removed after the device is enrolled in MDM.
    select the device owner
  5. Tap Accept to accept the terms and conditions.
    accept the terms of use
  6. A list of workplace services that are required before the app can be installed displays.  Scroll to the bottom of the page and tap Next.
    list of services required for this app
  7. Next, a message displays saying that the website is trying to open Settings.  Tap Allow.
    allow the website to open Settings to show you a configuraton profile
  8. When the Install Profile page displays, tap Install
    image of Install Profile screen
  9. Enter your passcode if you are prompted for it. 
  10. Tap Install.
     installing the profile
  11. A warning message saying that this profile allows an administrator to remotely manage your device displays. Tap Install.
    Note: This message is standard legal information from Apple and is generated automatically. See the Additional iOS Privacy Information page for more information about this warning.
    warning message
  12. When the Remote Management message displays, tap Trust
    trust remote management
  13. If the Password Required prompt displays, enter your email password and then tap OK.
    enter the email password for your Stanford email account
  14. When the profile has finished installing, the Profile Installed page displays. Tap Done
    notification that the profile has been installed
  15. Tap Open to open the page in Hub.
    allow page to open in Hub
  16. Tap Done.
    message that your IT department will notifiy you if further action is required
  17. A message saying that Hub would like to send you notifications displays. Tap Allow.
    allow Hub to send you ntifications
  18. When the Privacy page displays, tap I understand.
    privacy notice about information VMware collects
  19. When the data sharing page displays, tap I agree.
    agree to let VMware collect information about how you use this app
  20. A page allowing you to access your account information displays. You can navigate away from this page.
    access to your account information

Set a passcode

If you do not already have a passcode, you must set one within 60 minutes after your device is enrolled in MDM. The passcode must be a minimum of six digits.

  1. You are prompted to set a passcode if you do not already have one. Tap Continue to set one now.
    notice that a passcode is required
  2. When prompted for a new passcode, enter six digits and tap Continue.
  3. Re-enter your new passcode and then tap Save.

Set your email password and activate your email

When you enroll in MDM, your @Stanford email is configured on your device. However, you may need to set your email password.
Note: It can take a few minutes for the Hub server to provide your device with your email profile.

Tap the Mail app to activate your Stanford email. If you are prompted for your Stanford Mail password enter your email password and tap OK.

You can also set your Stanford Mail password as follows:

  1. On the home page, navigate to Settings > Mail > Accounts > Stanford Office 365 (or the name of your Stanford email account).
  2. Tap Account and enter your email password in the Password field.
    If your email is hosted on Google, use your Google account password.
  3. Tap Done.

Connect to the Stanford VPN

See Configure VPN for Apple iOS for instructions on how to connect to the Stanford VPN with your iOS device.

Manage your mobile device

Once your device is successfully enrolled in Mobile Device Management (MDM), you can manage your device in MyDevices. It can take up to 8 hours before your device appears. See Manage a Mobile Device for more information.

Last modified November 19, 2019