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Review and Manage Voicemail Messages

Keys are context-specific. For example, in Message Playback mode, 4 is used for Volume Down. After message playback, 4 is used for Reply.

Review your messages

Key Tip

Review new voice messages

  • 1

 

Key Tip

Review old, deleted, or “future” voice messages

  • 3
  • 1

 

  1. Connect to your mailbox. (Remind me how)
    The system responds with the status of any messages in the mailbox and prompts you with the "Main Menu" selections.
  2. Press:
    • 1 to review new messages
      Your messages are played in the following order:
      1. New urgent voicemail messages
      2. All other new voicemail messages
  3. 3 to review other messages (old, deleted, or "future" messages)

Options during review

During review of messages, your options are:

  • 1 skip back
  • 3 skip forward
  • 4 volume down
  • 6 volume up
  • 7 delete
  • 8 envelope information
  • 9 save
  • 1 1 replay
  • 3 3 end of message
  • # skip message
  • * pause
  • * 3 speed up
  • * 1 slow down

Options after review

At the end of each message, the system prompts you to:

  • 9 save
  • 7 delete
  • # skip
  • 6 forward
  • 4 reply to sender 
  • 8 envelope information
  • 1 1 replay

When you are finished listening to messages, press * * to disconnect, or hang up.

For more information

For information on additional features, see the Voice Messaging schematic [PDF].

Last modified December 9, 2015