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Transfer a Call to a Specific Voice Mailbox

Stanford Hospitals and Clinics

To transfer a call, listen for the prompts. If you're prompted for a password, press * * and the ten-digit mailbox number; if you're prompted for a mailbox number, press * and the ten-digit mailbox number.

  1. With the caller on the line, press Transfer and dial 5-0000.
  2. If you are prompted for a password, you are calling from a line that has an associated mailbox (maybe your own). You must first disassociate the call from this mailbox.
    1. Press *.
      Ignore the prompt to enter your mailbox number. Instead:
    2. Press * again (after a slight pause).
      You will be prompted to enter the address for your message.
    3. Enter the target 10-digit mailbox number (or press 3# to dial by name using the keypad).
    4. When you hear the target mailbox greeting, you can hang up or wait on the line until prompted to press #.
  3. If you are prompted for a mailbox number, you are calling from a line that has no associated mailbox (for example, if a call rolls to your phone on a number that you share with a group, and there is no group mailbox, that number has no associated mailbox).
    1. Press *.
    2. Enter the target 10-digit mailbox number (or press 3# to dial by name using the keypad).
    3. When you hear the target mailbox greeting, you can hang up or wait on the line until prompted to press #.
Last modified June 14, 2012