The benefits of forwarding your voicemail to email
If you forward your voicemail messages to your Stanford email account, you can see all of them at once and listen to them in any order. You can also easily forward the voicemail to another person as an attachment to an email.
Note: the voicemail to email feature must be activated for SHC subscribers; you cannot set it up yourself. To request this feature, please submit a request for SHC IT Services.
Voicemail compatible file formats
Voicemail to email messages are sent as .wav files. Open them in QuickTime or in Windows Media Player (do not use iTunes). See the instructions on how to set your default media player as QuickTime or Windows Media Player, or contact desktop support for assistance.
Managing your messages
You manage your voicemails in two places:
- On your computer (in your email application)
- In the voicemail application on your phone
When you manage your messages, consider these important points:
- Delete old messages from your phone's voicemail box. The voicemail limit is 50 messages. If you exceed that limit, callers won't be able to leave messages for you.
- Listen to your messages on your phone or your computer.
- Manage your messages in the phone's voicemail application as well as your email. For example, deleting a message from email doesn't delete it from your voicemail box. Your "message waiting" light remains lit, and more importantly, your messages could pile up until they exceed the 50-message limit.
If you have questions, call University IT Help Desk at 4-HELP (650-724-4357) or submit a request for SHC IT Services.