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Survey Design Best Practices

Class Sessions

Date Costsort descending
  • Thu May 10, 9:00 am to 12:00 pm
$255

Class Code

ITS-0281

Class Description

When surveying users, it is important to construct the survey so that meaningful results can be obtained, analyzed, and reported. In this class you will learn how to design a survey against an objective and analyze and report results.

Learning Objectives

- How to strategically plan your survey
- Understand the best practices for survey design
- Review collection techniques to get the best response rate
- How to analyze, present and share the findings
- Determine which online tool is best for your survey

Topics Covered

Planning
- Formulating the problem or question to be answered
- Determining the research approach
- Setting objectives for information collection

Design
- Choosing a collection method (Qualtrics, Google Forms, or SurveyMonkey)
- Tips for good visual design
- Types of questions/response alternatives
- Pretesting and pilot testing
- Pitfalls to avoid
- Good question test - is it clear, easy answerable, unbiased?

Collection
- Collecting responses
- Statistical significance
- Improving response rates and retention

Analysis & Reporting
- Filtering and customizing results
- Sharing results