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Salesforce Basics

Class Sessions

Date Costsort descending
  • Fri Feb 23, 9:00 am to 4:00 pm
$395

Class Code

ITS-3107

Class Description

For those just getting started in Salesforce, this course covers initial user setup, navigating the interface, managing accounts, managing the opportunity pipeline, how to use Salesforce email, and working with reports and dashboards.

Salesforce is a powerful cloud-based customer relationship management system which allows users to easily manage an online database of contacts (people), accounts (companies), and opportunities (events, engagements, sales, etc.). In the course of this training, you will become adept at navigating the components of the Salesforce platform, learn the keys to customizing Salesforce.com around your specific needs, and develop your own set of high-performance techniques to accomplish more with Salesforce.

Topics include:

Getting Started with Salesforce
- Set Up Salesforce Developer Edition
- Orientation to the Salesforce Interface
- The Sales Process

Optimizing Lead Flow
- Identify Lead Sources
- View Existing Leads
- Manage Leads
- Perform Common Lead Activities

Managing Ongoing Sales Processes
- Convert Leads
- Manage Accounts
- Manage Contacts

Managing the Opportunity Pipeline
- Manage Opportunities
- Perform Common Opportunity Activities
- Close Opportunities

Streamlining Your Sales Process with Reports and Dashboards
- View Reports
- View Dashboards
- Extending Salesforce with AppExchange
- Integrating Salesforce with Microsoft Office and Google Apps