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Server Hosting - Main Campus

Overview

The University IT Technical Facilities department provides hosting services in a controlled environment for computer servers and communications equipment.  This controlled environment is run as a University resource, providing secure and reliable services for University communications, computing and data applications.

Technical Facilities supports a data center environment in Forsythe Hall providing these hosting services.  Forsythe Hall data center is characterized by:

  • Secured entry 
  • 7 X 24 monitoring of environmental control system
  •  Access to SUNet services
  •  Access to SAN and NAS services
  •  Controlled humidity and temperature
  •  Monitored environmental control systems
  •  Fire detection and fire suppression
  •  Water intrusion sensors 
  •  Sufficient power for all installed equipment
  •  An Uninterruptible Power Supply (UPS) to protect against power anomalies
  •  Battery backup and standby generators to maintain normal operations during a utility outage
  •  Pre-existing, standard 19 inch racks with full cable management
  • Installation services
  •  Receiving services
  • Inventory services, including demand management

 

Description of Services

Planning

All requests to install equipment will receive a preliminary review to determine:

  • physical space requirements
  • specialized security considerations
  • network cabling topology
  • storage requirements
  • power consumption
  • specialized cooling requirements

The hosting service can be shared or dedicated:

  • Shared means there are multiple clients with equipment in a rack (see below for risks)
  • Dedicated means there is only one client with equipment in a rack

When considering using a shared rack hosting option, it is important that clients fully understand that these are shared service racks used by multiple clients who also provide their own system administration (excluding hardware installation and cabling).  As a result of this the following risks should be taken into consideration:

  • These racks are not locked
  • These racks host servers on multiple networks
  • Clients are not allowed to do anything which could result in a problem to other clients sharing the same space, Including but not limited to, unplugging equipment, relocating it or removing it from the rack

All equipment installed in a shared rack must be clearly and properly labeled with the owner name and contact information.  Technical Facilities staff will perform the labeling work and must be given the information prior to the installation of the hardware.

Managed hosting is for clients using University IT System Administration services.   Servers are located in racks managed by University IT and are charged using the rack unit rate.  Only University IT supporting staff has access to this equipment.  Racking and cabling requests are made by University IT as part of the managed service.  Please contact your Business Partner if you are interested in using Managed Hosting services.

Facilities staff works with all clients to schedule and coordinate the delivery, installation and removal of all hardware.

The client must provide the necessary fulfillment details to complete the installations and/or cabling at the time of the order. Contact your Business Partner for help with this process.

Installation and Deployment

All requests for server/hardware installations, cabling and removal of hardware must be submitted via the University IT OrderIT Portal.  The University IT OrderIT Portal is at:

 https://orderit.stanford.edu.

The client must provide necessary fulfillment details to complete the installations and/or cabling at the time of the order.  For assistance, please call the Service Desk at (650) 725 HELP, Option 2 for ordering.

All equipment installed in a shared rack must be clearly and properly labeled with the owner name and contact information. Facilities staff will perform the labeling work but must be given the information prior to the installation of the hardware.

Inventory information for non-University IT owned/managed equipment information is limited to server name and/or purchase requisition number, serial number, property tag, and rack location.  This is not meant to replace any local departmental inventory processes or requirements. 

All client-owned capital equipment arriving for installation in Forsythe must be identified by a Stanford University property sticker.   Contact your local Departmental Property Administrator for assistance.  University IT will tag and inventory all non-capital equipment that is hosted in the University IT data center. 

All property that is received at Forsythe Hall must follow the procedures as outlined in Appendix B at the end of this document.

Clients are responsible for disclosing pending changes in their space requirements ahead of time, getting approval for space and having space assigned before bringing any new hardware into the facility.   All moves and changes, including power and wiring, are to be carried out by Technical Facilities. 

Ongoing Support

Technical Facilities:

  • Provides pre-installed racks
  • Installs, relocates and removes all client equipment into/out of the racks
  • Connects the equipment to electrical, storage, console and network utilities
  • Monitors and responds to environmental emergencies

Access to the University's data center in Forsythe Hall is available 24x7 (via card access after normal business hours). University IT' Operations Control staff are available 24x7 to respond to environmental alarms, and to alert support staff of any other conditions that may warrant immediate attention and/or follow-up.  Please see Appendix A for more information.

Security

The client must disclose the intention to use the University IT facilities for High Risk Data. Clients are responsible for adhering to the Administrative Guidelines for all High Risk Data. Please see the Information Security website for more information:

http://security.stanford.edu/

Clients are responsible for having a proactive emergency plan in place to protect the safety of their personnel and the continuity of their programs. This includes a back-up plan for supporting and maintaining their system hardware in the event of an emergency.

In the event of an emergency, University IT staff at the direction of the University's Emergency Operations Center (EOC) will assume the following priorities:

  1. Protecting life safety
  2. Securing critical infrastructure and facilities
  3. Resume the teaching and research program

For additional information regarding disaster response information, please review the following website:

http://www.stanford.edu/dept/EHS/prod/general/erprep/plans/index.html

Responsibility Matrix

The Responsibility Matrix indicates whether University IT or the client is ultimately responsible for performing the listed task. In instances where there are check marks (✓) in both columns, both the client and University IT must coordinate their efforts to ensure the successful completion of the task. It is not the intent of any Responsibility Matrix to absolutely define every process, function or task performed as a contracted function.

Technical Facilities Management CLIENT University IT
Equipment specification and space approval
Getting space approved and assigned in advance of ordering new hardware
Placing requests for installations and cabling through OrderIT  
Submitting all necessary information using the Order Fulfillment spreadsheet through OrderIT.  Call the Service Desk for assistance.
Approving and accepting delivery  
Installing equipment and performing cable connections  
Physically connecting/disconnecting to power, networking or storage  
Planning for future hardware installations
Monitoring server status (clients-managed equipment)  
Notifying Technical Facilities or ITOC staff of vendor access to server room  
Coordinating equipment arrivals with Technical Facilities staff
Disaster recovery planning for Forsythe Hall facility  
Inventory of capital equipment (client-owned)  
Inventory of non-capital equipment  
Property tag assignments
Equipment labeling