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Olmsted Terrace and Welch Road Apartments Residential Communication Services

Moving or Cancelling Service?
  • You must submit a request to cancel services you no longer need. Credits will not be offered due to the non-cancellation of a service. A fee of $449.95 will be charged for cable boxes not returned within 30 days.
  • If you're moving within the same complex or another location on-campus, you must submit a request to disconnect your current service and add a new service at the new location. A change fee will apply.

For Olmsted Terrace and Welch Road Apartments, University IT at Stanford University provides telephone, Internet, and cable television services in residences.

Get Started

To order new communication services in your apartment, or to make changes to your existing services, please use the “Add new service” button on this page.

Note: The cable modem provided by University IT provides internet service through a wired Ethernet connection. If you want to have wireless internet access, purchase a broadband router and connect that router to the cable modem through the Ethernet port.

Service Bundles and Rates

Service Bundles

Bundle Selections One Time Cost Monthly Cost
Select bundle: Includes Internet and Cable TV

(activation fee) $41.65


Premium bundle: Includes Telephone, Internet, and Cable TV

(activation fee) $41.65


Additional High Definition DVR Box  


Individual services

Telephone One Time Cost Monthly Cost

Telephone line service includes:

  • free local dialing within a 12-mile radius
  • extended dialing: domestic, unlimited calls; flat rate
  • voice mail
  • telephone features:
    • Caller ID
    • Call Waiting
    • Call Waiting Caller ID
    • Call Forward
    • Call Transfer/3-Party Call
    • Speed Call 10
    • Call Forward Busy
    • Call Forward No Answer
$33.00 $33.00
Internet One Time Cost Monthly Cost
Always-on connection providing transmission speeds up to 25 Mbps and 40 Mbps

(activation fee) $41.65


Cable TV One Time Cost Monthly Cost
Cable TV

(activation fee) $41.65


Additional High Definition DVR Box  


Note: Services will be suspended on accounts that are 60 days past due. No credits will be issued while services are suspended. 


Be sure to request a SERVICE DISCONNECT using the “Cancel existing service” button on this page when you move out of your apartment or if you no longer need service. If you do not request the disconnection of services, you will be responsible for any accrued balance due.

Get help

For billing and other service questions, contact University IT at (650) 725-HELP (select option 4), Monday through Friday, 7 a.m. to 6 p.m. or submit a Help ticket.

After hours and holiday trouble calls are answered around the clock. System-wide problems (problems simultaneously affecting several customers) are immediately dispatched to on-call repair technicians; individual user problems are handled remotely whenever possible. When a technician visit to a residence is required, appointments are typically made for the next business day.

Learn more

Last modified August 3, 2020