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Olmsted Terrace, Stanford West, and Welch Road Apartments Residential Communication Services

Stanford University suspends operations, where feasible, during the winter holiday season, starting 5 p.m. on Friday, Dec. 22, 2017 through Sunday, Jan. 7, 2018.

Get your orders in early. The cut-off date for orders to be completed before winter closure is Wednesday, Dec. 13, 2017. Requests received after that date will be processed on a best-effort basis before winter closure, but may not be processed until the university re-opens on Jan. 8. Orders received during winter closure will not be processed until after Jan. 8.

For Olmsted Terrace, Stanford West, and Welch Road Apartments, University IT at Stanford University provides telephone, Internet, and cable television services in residences.

Get Started

To order new communication services in your apartment, or to make changes to your existing services, please use the “Add new service” or “Change existing service” button on this page. For billing and other service questions, contact University IT at (650) 725-HELP (select option 3), Monday through Friday, 8 a.m. to 5 p.m. or submit a Help ticket.

After hours and holiday trouble calls are answered around the clock by the IT Operations Center. System-wide problems (problems simultaneously affecting several customers) are immediately dispatched to on-call repair technicians; individual user problems are handled remotely whenever possible. When a technician visit to a residence is required, appointments are typically made for the next business day.

Service Bundles and Rates

Service Bundles

Bundle Selections One Time Cost Monthly Cost
Select bundle: Includes Internet and Cable TV

$36.75

In September 2017, this rate will change to $40.45.

$95.00

In September 2017, this rate will change to $104.50.

Premium bundle: Includes Telephone, Internet, and Cable TV

$36.75

In September 2017, this rate will change to $40.45.

$125.00

In September 2017, this rate will change to $137.50.

Additional High Definition DVR Box  

$11.95

In September 2017, this rate will change to $13.15.

Individual services

Telephone One Time Cost Monthly Cost

Telephone line service includes:

  • free local dialing within a 12-mile radius
  • extended dialing: domestic, unlimited calls; flat rate
  • voice mail
  • telephone features:
    • Caller ID
    • Call Waiting
    • Call Waiting Caller ID
    • Call Forward
    • Call Transfer/3-Party Call
    • Speed Call 10
    • Call Forward Busy
    • Call Forward No Answer
  • set maintenance included for all phones purchased through University IT
$33.00 $32.00
Second telephone line $33.00 $13.95
Internet One Time Cost Monthly Cost
High Speed Always-on Connection providing speeds up to 25 Mbps↓ and 40 Mbps↑

$25.00

In September 2017, this rate will change to $27.50.

$39.95

In September, this rate will change to $43.95.

Cable TV One Time Cost Monthly Cost
Cable TV

(activation fee) $36.75

In September 2017, this rate will change to $40.45.

$60.00

In September 2017, this rate will change to $66. 

Additional High Definition DVR Box  

$11.95

In September 2017, this rate will change to $13.15.

Moving?

Be sure to request a SERVICE DISCONNECT using the “Cancel existing service” button on this page when you move out of your apartment or if you no longer need service. If you do not request the disconnection of services, you will be responsible for any accrued balance due.

Learn more

Last modified November 10, 2017