Skip to content Skip to site navigation Skip to service navigation

Olmsted Terrace, Stanford West, and Welch Road Apartments Residential Communication Services

Please note: In September 2019, rates will change for some of the technology services provided by University IT.  To view the majority of our planned rate changes for services that are broadly available to our community, please visit this pageFor more information, please visit the rates section of our website.

Reminder: When service is no longer needed, you must submit a cancellation request to disconnect. No credits will be issued due to non-cancellation of service. You will be charged a $449.95 fee for the unreturned box.
Reminder: If you are moving within the same complex, you need to request a service disconnect at the current location and request the addition of the service at the new location. There is a change fee for the move.

For Olmsted Terrace, Stanford West, and Welch Road Apartments, University IT at Stanford University provides telephone, Internet, and cable television services in residences.

Get Started

To order new communication services in your apartment, or to make changes to your existing services, please use the “Add new service” button on this page.

Note: The cable modem provided by University IT provides internet service through a wired Ethernet connection. If you want to have wireless internet access, purchase a broadband router and connect that router to the cable modem through the Ethernet port.

Service Bundles and Rates

Service Bundles

Bundle Selections One Time Cost Monthly Cost
Select bundle: Includes Internet and Cable TV



Premium bundle: Includes Telephone, Internet, and Cable TV



Additional High Definition DVR Box  


Individual services

Telephone One Time Cost Monthly Cost

Telephone line service includes:

  • free local dialing within a 12-mile radius
  • extended dialing: domestic, unlimited calls; flat rate
  • voice mail
  • telephone features:
    • Caller ID
    • Call Waiting
    • Call Waiting Caller ID
    • Call Forward
    • Call Transfer/3-Party Call
    • Speed Call 10
    • Call Forward Busy
    • Call Forward No Answer
$33.00 $32.00
Internet One Time Cost Monthly Cost
High Speed Always-on Connection providing speeds up to 25 Mbps↓ and 40 Mbps↑



Cable TV One Time Cost Monthly Cost
Cable TV

(activation fee) $40.45


Additional High Definition DVR Box  



Be sure to request a SERVICE DISCONNECT using the “Cancel existing service” button on this page when you move out of your apartment or if you no longer need service. If you do not request the disconnection of services, you will be responsible for any accrued balance due.

Get help

For billing and other service questions, contact University IT at (650) 725-HELP (select option 3), Monday through Friday, 8 a.m. to 5 p.m. or submit a Help ticket.

After hours and holiday trouble calls are answered around the clock by the IT Operations Center. System-wide problems (problems simultaneously affecting several customers) are immediately dispatched to on-call repair technicians; individual user problems are handled remotely whenever possible. When a technician visit to a residence is required, appointments are typically made for the next business day.

Learn more

Last modified June 25, 2019