Skip to content Skip to site navigation

Disconnecting Your Telephone, Networking, and Cable TV Services

Visit the following web sites to disconnect your service:

  1. To disconnect cable TV services, go to orderit.stanford.edu.
  2. To disconnect your in-room network connection, go to rescomp.stanford.edu.

Please review the instructions below for disconnecting subscription services when you leave campus at the end of the academic year.

Undergraduate students

If you have subscribed to cable TV services provided by University IT you are responsible for their disconnection if you leave before the end of the academic year. (Note: Stanford provides each on-campus residence with a basic telephone, and there's no need to worry about disconnecting this basic service.) Please see the table below for how to disconnect your services.

Undergraduate students

  Cable TV Service In-Room Network Connection
Leaving for summer Shutoff of these services is automatic, on the Monday after graduation. University IT prorates monthly charges based on the disconnect date.

Want to disconnect early? It's the responsibility of the subscriber to place an order in orderit.stanford.edu to disconnect service.

Digital cable subscribers: you must return your digital cable box or you will be charged a $449.95 fee for the unreturned box. Return your cable box to your Housing Front Desk.

Students in undergraduate residences are automatically disconnected in mid-June, so you need not discontinue your service if you are leaving at the end of Spring Quarter.
Moving to new room Disconnect your old cable TV service and activate new service in your new location. Important: Be sure to verify that your old service is disconnected. Disconnect your old room's in-room network connection at the ResComp computing web site at rescomp.stanford.edu and place an order for new service after you receive your new room key.

Graduate students

If you have subscribed to any cable TV services provided by University IT you are responsible for their disconnection at the end of the academic year. (Note: Stanford provides each on-campus residence with a basic telephone, and there's no need to worry about disconnecting this basic service.) Please see the table below for how to disconnect your services.

Graduate students

  Cable TV Service In-Room Network Connection
Leaving for summer Important: If you subscribe to additional telephone service or cable TV service and will be leaving campus, whether for the summer or permanently, you must disconnect your service. University IT will NOT automatically disconnect graduate student cable TV service.

Digital cable subscribers: you must return your digital cable box or you will be charged a $500 fee for the unreturned box. Return your cable box to your Housing Front Desk.

Right before you are done with it (or soon after), disconnect your in-room network connection at the Residential Computing web site at rescomp.stanford.edu.
Remaining in room You do not need to contact University IT. Your cable TV service will remain active. You do not need to contact Residential Computing. Your in-room network connection will remain active.
Moving to new room Disconnect your cable TV service and activate new service in your new location. Important: Be sure to verify that your current service is disconnected. Right before you move, update the registration for your in-room network connection at the Residential Computing web site at rescomp.stanford.edu.

Graduation candidates

If you are a graduation candidate (whether undergraduate or graduate), please also see leaving.stanford.edu for helpful information on closing your email and SUNet accounts.

Last modified December 10, 2015