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Service Order Types

Different service types are handled by different systems during this transition period. 

Order Type

Use

Tips and Details

Cable television Use for ordering patient cable TV. Order via OrderIT
Cell phones and mobile devices Use for ordering mobile phone service, tablets, or data connect cards.

Also use for transfer of liability of billing on mobile devices.
Order via OrderIT
Circuit Use this for ordering circuit services, such as fiber circuit, alarm circuit, or point-to-point.

Order via OrderIT 

Always specify the two end points in the "any additional information" field. 

Circuits are generally subscribed to a department rather than an individual subscriber. 

Comm fee Desk phones for SoM & Business Affairs  Order via OrderIT 
Consulting Use this service type to request consulting service to help you with your more complex telecommunications needs. 

Order via OrderIT 

Use the department as the subscriber. 

In the "any additional information" field, describe the request you need assistance with. 

Converged Comm

Ordering for those on the Converged Comm billing model for Stanford University (not hospitals)

Used with Cisco VoIP phones

Order via OrderIT 
Global acct change Use this service type to request that all charges billed to one account be moved to a different account. 

Order via OrderIT 

Use the department as the subscriber. 

In the "any additional information" field, enter the current and new account information. (Example: Move all service charges from account 1234567-100-ABCDE-ZZZZ to account 9876543-100-QWERT-ZZZZ.) 

Healthcare comm Billing model used for ordering for Stanford Hospital and Stanford Children's Health

Order via OrderIT 

Click Add Service to Subscriber

Pager Add or disconnect pager services.  Ordered via the Pager Admin office only
SLA Service Level Agreement

Order via OrderIT 

This service type is the PSA Service Number and always a Change order.

Time, materials, project  Use this servicer type for requesting telephone set purchases. 

Order via OrderIT 

Assign the department as the subscriber, click Add Service to Subscriber

Use the "any additional information" field to clarify anything about the request. 

Voice Used by Stanford University for those not currently on Converged Communications Order via OrderIT 
Wiring and construction Use this service type to request rewiring services, building renovations, new building wiring projects, and jack installations not associated to a Voice service request. 

Order via OrderIT 

Assign the department as the subscriber, click Add Service to Subscriber

Use the "any additional information" field to clarify anything about the request. 

 

Last modified November 19, 2014