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Service Ordering Replacement Project

View the slides from the February 27, 2013 training session.

Project overview

University IT moved ordering forms and billing reports to a new system, with an easy-to-use format, on May 8, 2013.

Project background

A component of the University’s core financial management suite includes Oracle’s Enterprise Asset Management module (eAM). Oracle eAM was implemented by the University two years ago at the request of LBRE and has since been adopted by additional University business departments (School of Medicine, EH&S). 

In the Atlas project, University IT adopts eAM, along with Oracle’s Accounts Receivable module, to replace Pinnacle (by Paetec Solutions), University IT’ existing ordering and billing system. As part of this replacement, the eAM module will be enhanced to meet University IT’s business requirements. The resulting eAM implementation can then be further leveraged by other University business departments.  During the project, University IT’ ordering portal will be replaced by Process Management Group’s (PMG) service catalog suite. PMG will be integrated with Oracle eAM and University IT’s fulfillment systems to introduce automation and process improvements.

The project will be rolled out in four phases, spanning two years:

The first phase, completed in July 2012, was a pilot release focused on working through the new system and process before broader release. A single service was piloted with two departments.

The second phase, started December 2012, adds additional services for University, hospital, residential, and external vendor subscribers. The first service is cable television; additional services currently ordered in OrderIT will be transitioned through the completion of this phase. All services will be moved by May 8, 2013.

The third phase will focus on services not currently ordered in OrderIT and the decommissioning of Pinnacle.

The final phase will optimize business processes associated with this new system.

Last modified May 22, 2017