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Rescue Remote Support

In September 2022, rates will change for several of the technology services provided by University IT. To view the majority of our planned rate changes for services that are broadly available to our community, please visit this page. For more information, please visit the rates section of our website.

IT support teams help more customers with more devices than ever before. With Rescue from LogMeIn, IT teams can provide on-demand remote support for desktops, laptops, and mobile devices (including iOS and  Android) without traveling to the customer's work site.

Features

  • Drag and drop file transfer
  • Log in as administrator
  • Multi-platform remote control
  • Reboot and reconnect capability
  • Remote diagnostics
  • Support session history
  • Technician screen sharing
  • Unattended access

Designed for

Current faculty, staff, and students with a valid departmental PTA.

Requirements

  • A valid PTA.
  • Each LogMeIn Rescue session host must have his or her own license; host Licenses cannot be shared among users. No license is required to participate in a LogMeIn Rescue session.

Data security

Sharing screens during a LogMeIn Rescue session is approved for Low, Moderate, and High Risk Data, as defined by the Information Security Office.

Rates

LogMeIn Rescue License.

Get started

For more information, please submit a Help request.

Get help

Learn more

Last modified November 21, 2020