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Rescue Remote Support

IT support teams help more customers with more devices than ever before. With Rescue from LogMeIn, IT teams can provide on-demand remote support for desktops, laptops, and mobile devices (including iOS and  Android) without traveling to the customer's work site.


  • Drag and drop file transfer
  • Log in as administrator
  • Multi-platform remote control
  • Reboot and reconnect capability
  • Remote diagnostics
  • Support session history
  • Technician screen sharing
  • Unattended access

Designed for

Current faculty, staff, and students with a valid departmental PTA.


  • A valid PTA.
  • Each LogMeIn Rescue session host must have his or her own license; host Licenses cannot be shared among users. No license is required to participate in a LogMeIn Rescue session.

Data security

Sharing screens during a LogMeIn Rescue session is approved for Low, Moderate, and High Risk Data, as defined by the Information Security Office.


LogMeIn Rescue License.

Get started

For more information, please submit a Help request.

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Last modified November 21, 2020