Access to the Remedy application is available via the web for all users. Go to remedy.stanford.edu.
It is recommended that all users utilize the Overview Console in Remedy, as that console displays all types of Remedy Service Desk requests: Incidents and Tasks. The Incident Management Console displays only Incidents (records with the prefix INC), so that if a support staff member has been assigned a Task (records with the prefix TAS), it will not be displayed automatically.
PC, Mac and Unix users can use the web-based Remedy application to access the Stanford help tickets.
Browser support for Remedy and many other Administrative Applications can be found on the Browser Recommendations for Administrative Applications page.