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HelpSU for Support Staff

After January 14, 2020, Microsoft will no longer provide security updates or support for computers running Windows 7. All Windows 7 computers used for Stanford activities should be upgraded to Windows 10 by January 2020. Learn more about upgrading to Windows 10 by January 2020.

Remedy 8 

HelpSU and Remedy Applications

  • Remedy 8 is a web-based only application. To connect to Remedy,  go to remedy.stanford.edu.
  • Recommended browsers:  
    • Chrome 33
    • Firefox 26*+ 
    • Safari
    •  IE 10, 11 for Windows 7**
      * Works on Firefox 26 for the mac but has issues with black background box appearing
      ** Does not work on IE 10 & 11 on Windows 8

Remedy Mobile (Mobile HelpSU)

For information, see: the Remedy Mobile documentation.

Help Portals

*Stanford Health Care portal was retired February 11, 2016.

HelpSU News Center

Bug Fixes, Resolutions, and Enhancement requests

 

Remedy 8 — Training and Documentation 

HelpSU Best Practices

Remedy Governance

Last modified February 10, 2016