Two levels of service are offered to accommodate standard through complex requirements.
|Level||Description of Service|
|Menus||Skill based routing||Queue||Announcements||Reporting||Leverage|
|Standard:||1 to 3||yes||queuing of calls from menus to most idle agent||2 to 5 (30 seconds max per announcement)||offered with CMS Supervisor license purchase||
leverage IP agent SoftPhone
no custom holiday or emergency shutdown
Enhanced (EAS): Expert Agent Selection
|simple to complex queuing of calls||custom and generic available (30 seconds max per announcement)||available||custom holiday, emergency and meetings schedule supported|