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CRC Services

Departmental computing support services

Typical departmental computing support services include:

  • Desktop support for Mac, Windows, Linux, iOS, and Android personal devices
  • Setup, installation, and configuration of laptops and desktops.
  • Consulting services for workgroups and organizations; business and purchasing advice; guidance and assistance with special projects.
  • Assistance with secure computing, encryption, antivirus, software patches, and system updates.
  • Network troubleshooting, wired and wireless connectivity, SUNet Local Network Administrator (LNA) support and departmental firewall management.
  • Troubleshooting Essential Stanford Software and help accessing Stanford web applications, like ReportMart, Axess, Workgroup Manager, and SmartMart.
  • General support for software applications such as Microsoft Office, EndNote, Adobe applications (Acrobat, Photoshop, Creative Suite), SPSS, MatLab, etc.
  • Printer support, including connecting network and locally attached printers, driver installation, and troubleshooting printing problems.
  • Migration of files between systems, data backups, and restores.
  • Connection and troubleshooting of peripherals, like keyboards/mice, scanners, and external hard drives.
  • Support for Virtual Desktop zero clients.
  • And much more...

Extended services

CRC also provides extended services that can be offered alone — or combined with our core services above for a more comprehensive support package.

  • Server Administration offering comprehensive support for department and workgroup server systems. For further information, see Technology Consulting.
  • Stabilization Services providing dedicated resources to transition client computing environments to a support level that is both manageable and predictable.
  • Premium Support which reduces the ratio of desktops per consultant, providing greater client focus and faster response times, appropriate for more complex environments with special needs.
  • Project Assistance creating a custom service offering for unique workgroup events, such as extended infrastructure overhauls, major department-wide system upgrades, inventory projects, and moves.
  • Lab Management helping organizations with public access terminals and computing labs, including imaging, deployment services, and site visits.
  • Room Support assisting with the set up, maintenance, and ongoing support for conference rooms and similar shared spaces.
  • The Deployment Next Generation (DiNG) service can assist IT professionals with setting up devices for Stanford use.

Supported Items

CRC supports all desktop and mobile operating systems that meet Stanford security requirements.

Last modified November 4, 2016