Card Services provides video support for exterior and interior locations. Services available include planning, installation, and software maintenance for cameras and video recorders. Devices (cameras and servers) are owned by the end user.
Fixed and Pan-Tilt-Zoom (PTZ) Axis, Sony, and Arecont cameras and either Exacq or Dell servers running Exacq software are offered. Cameras have a monthly fee associated with them that covers the software maintenance on both the cameras and servers. All camera systems must be reviewed and approved by Public Safety and comply with the Video Surveillance Guidelines posted at https://web.stanford.edu/group/SUDPS/docs/vssguidelines.pdf.
Video support includes 24x7 system support. Critical outages will be responded to 24x7, non-critical outages will be handled during business hours. Individual camera issues will be responded to during business hours.
Included as part of the service are the initial programming and setup, as well as user training. Clients requesting re-training or training of new users may attend classes offered periodically as needed. Class training is free of charge.
Also included in the service is managing the process of server upgrades. The server cost is charged to the client while the service performs the change of hardware including installation of software.
Projects are managed outside the standard service. If you have a new installation request please submit a HelpSU or contact Public Safety.