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ServiceNow Project

Online ServiceNow fulfiller training is now available through STARS. View STARS courses

Important Dates

Remedy Countdown - The first phase of Remedy tickets must be closed by Aug. 1. More information.

Upcoming go-live dates for distributed campus groups:

  • Facilities, Vaden Health, R&DE Housing - December 15, 2018
  • VPGE (Post Docs), MCD, Budget Office, Faculty Affairs, OOD Finance Gift Transmittal, Provost Office, VPTL - April 15 2019

Communications

Presentation: Stakeholders meeting (August 2018)

Service Management Newsletter (July 2018)

Service Management Newsletter (June 2018)

Presentation: Stakeholders meeting (May 2018)

Service Management Newsletter (May 2018)

Cardinal at Work News article: Services Portal Launches with Human Resources Support (April 2018)

UIT Newsletter article: Services & Support Portal Serves You Better (April 2018)

Service Management Newsletter (April 2018)

Presentation: Stakeholders meeting (April 2018)

Learn more about Communications

Project Support

Questions about the project? We can point you to the right people.

Learn more about project

Training

Online fulfiller training for incident, request, support request, change management, and knowledge modules is available through STARS. View and register for courses

 

Learn more about ServiceNow

Production Support

The status of enhancement requests can be tracked through the Production Support Dashboard, which is updated every two weeks.

Project and production release notes are regularly published to show all enhancements and fixes to the system.

If you have feedback or requests related to the system, submit an enhancement request.

Learn more about the Project

Last modified October 10, 2018