Who We Are
What We Do
We are a team with 104+ years of collective experience managing and developing integrations and client solutions for Stanford University. Our team is responsible for the ongoing support of numerous tools and integrations used across campus. These tools support various business functions. In order to successfully support many of these tools, we are required to intimately understand the underlying business processes and terminology behind the tools themselves e.g. security best practices for door hardware, network infrastructure and routing, and voice systems phone number management.
A handful of the tools that we support are Commercial Off-The-Shelf (COTS) applications that have been tailored to meet the needs of Stanford University. We have also developed numerous tools where an affordable tool does not exist or does not meet the needs of the university. Our team splits their time developing and implementing new or upgraded solutions and the balance of the time is spent performing the operational functions required to support our tools and maintain high uptime percentages.
|Programming Languages, Web Technologies and Authentication|
Integrated Access Control
Lenel OnGuard is software that enables access control, alarm monitoring, digital video, intrusion detection, asset tracking, information security integration, credential production, and employee and visitor management functionality.
- Additional Information
- Job Aids
- For more help with Lenel OnGuard, please submit a ServiceNow request.
CSGold is software that enables access to a variety of facilities and services across the Stanford campus via the Stanford ID Card. Those services and facilities include the ability to purchase at Residence Halls and participating campus cafes, vending machines, as well as copying and printing machines in the libraries.
Our video management system is live in many location on campus including the following locations: Windover, Anderson Art Center, Forsythe Hall, NDCCH, and the Stanford Research Computing Center to name a few. The intent of video surveillance on campus is to monitor locations such as data centers and facilities containing high value assets.
- Additional Information
- For more help with the Video Management Solutions, please submit a ServiceNow request.
Card services custom applications
Batch Access Level Assignment Tool is used to support onboarding of buildings or batch changes to building assignments. It empowers building managers with the ability to batch assign or de-assign access in the Lenel OnGuard system.
- For more help with the the Batch Upload Tool, please submit a ServiceNow request.
- ID Card Photo Submission tool
- For more help with the Photo Submission Tool, please submit a ServiceNow request.
Communications, Networking and Voice Support
Stanford Network Self-Registration (SNSR) is a tool which allows for user registration of devices onto the Stanford Network. Registration takes place via a web application SNSR followed by a client Stanford Network Registration Tool (SNRT). The product is available on both the wired and wireless networks. This product is a collaborative effort across University IT, including Networking, Desktop Systems, ISO, and Integration and Client Solutions. We are responsible for development, integration, deployment, and support of the tool into Stanford's environment.
SIPdb is a tool used as a central point for phone number and phone related data management, automated provisioning, and call reporting. It acts as an integration point between order processing and VOIP systems, and it also acts as a reporting source for a variety of telephony related information. This tool is developed in Python and integrates with OrderIT for the purpose of provisioning phone numbers on campus. This tool also integrates with the Voicemail Password Reset tool.
- For more help with SIPdb, please submit a ServiceNow request.
Voicemail Reset Portal
Leveraging the Movius API, we have released an administrative tool to assist in self service voicemail password resets. The tool is not currently available for all users due to the data in the disparate phone systems and the construct on how phone numbers are owned. The tool greatly improves logging and allows a large population of users the ability reset their passwords.
- For more help with Voicemail Password Reset, please submit a ServiceNow request.
The Data Collector
The Data Collector (TDC) provides metrics and trending information for voice services. In addition to providing historical counts of inbound and outbound call and pages per platform, we also correlate data from disparate systems on campus to help assess the business and understand adoption, growth, and compliance with security and other regulations. The Data Collector is a big data dataset consisting of 602 million call detail/messaging records growing by approximately 8 million records per month.
- For more help with The Data Collector, please submit a ServiceNow request.
Post Call Survey Service
A Post Call Survey takes place after normal call treatment. It is typically used to determine whether customers are satisfied with their call center experiences. This service allows us to configure a call flow that, after the agent disconnects from the caller, optionally sends the call to a Dialed Number configured for a Post Call Survey.
Proactive Outreach Manager (POM)
COMING SOON! We are currently building bench strength in developing Proactive Outreach Manager campaigns. POM campaigns combine SMS, email, and phone-based campaigns that they will remember—and respond to.
Call Center Dashboard
We support a custom solution that displays call volume metrics in our Service Desk and Operator Services Center.
Sentinel is a tool that is used by our IT Operations Center. This tool, written in Node.js aggregates and displays alert information received from about 20 monitoring subsystems which in turn monitor about 1000 servers, 5000 doors as well as some networking devices and UPS's. This tool is critical for after hours support and links our IT Operations Center technicians to procedures that empower them to support hundreds of services.
- For more help with Sentinel, please submit a ServiceNow request.
Integration Development and Support
Campus Emergency Notification (AlertSU): We provide integration support for the AlertSU/campus mass notification and the processing of contacts from outside Stanford's network.
Campus Maps API (LBRE)
Completed: We are developed a Campus Map API for LBRE to allow applications on campus to easily leverage their campus maps information database.
We developed and support the integration between SNSR and Cloudpath to deliver certificates to endpoints.
We currently support (in partnership with VPTL) the integration between CSGold and uniFLOW which allows students to print using their Stanford card plan and Academic Computing's proposed centralized print solution.
We currently support (in partnership with R&DE) the integration between CSGold and Revel Point of Sale Systems to allow transactions from our dining and point of sale systems to debit stored value on the Campus ID card.
Lenel/25 Live Integration
We partnered with the Registrar's office to develop an integration between the campus's 25 Live application and the Lenel application to streamline the student experience in accessing classrooms.
We currently support (in partnership with R&DE) a real time integration that grants door access to student residences based on the Residential & Dining Enterprises housing contracts.
Tessitura Authentication Integration
We provide ongoing authentication support for Stanford Ticket Office Tessitura system.
Metrics and Monitoring Dashboard are available on the IT Metrics dashboard. The Status and Metrics "traffic lights" on the University IT home page indicate the availability of key systems. In this program, gadgets are real-time graphical representations of metrics. They can be grouped into a dashboard,which is simply a container, and displayed on your browser screen. Integration and Client Solutions provides development and maintenance support for many of the monitoring gadgets made available on the campus dashboard.
- For more help with Metrics and Monitoring, please submit a ServiceNow request.
Salesforce is the CRM platform that allows UIT business partners a solution to track client needs.
- For more help with Salesforce, please submit a ServiceNow request.
Unanet is the web-based time tracking tool that IT Services uses internally to track staff work time. The organization uses the data collected for two purposes: Accurately set rates for services and accurately report on staff resources supporting projects.
Training, Mentoring, Professional Development and Evangelism
Our team is passionate about growing and developing our own skills as well as the skills and expertise of the Stanford community. As a result, you may find members of our team teaching technology classes or leading open labs for UIT's Tech Training division, participating in Communities of Practice, mentoring or being mentored in either the UIT Mentoring Program or the Stanford Manager Academy, attending a collaborative Unconference, and even teaching Stanford Continuing Studies courses.
Upcoming courses and open labs include:
Setting up a Stanford Service Provider using Stanford's Federated IdP (SAML2) (Lecture) July 17th Time 9-12
Designing a REST API for Use on Stanford's Campus (Lab) June 13th Time 9:00-4:00
SAML2 Open Lab classes are offered from time to time
Certifications and Credentials
Some of the services we support require certifications. These certifications are maintained and current.
For additional details about Integration and Client Solutions, contact Anne Pinkowski.