The new organization will advance our approach to service strategy and portfolio management by coordinating multiple integrated processes. These processes support the proactive management of the UIT service portfolio, aligning our community’s needs with our overall strategy.
Service Strategy includes:
- Business Relationship Management (BRM) includes the processes and approaches we use to engage with our partners across campus to understand their needs and where they are going (“demand”). Partnering with the CIO Office and the CIO Council to develop the Stanford Campus IT Plan is just one of the ways the service strategy team will do this. Recognizing that UIT currently has many successful approaches to BRM, the service strategy team will coordinate and optimize these approaches.
- Project Portfolio Management allows us to properly prioritize client and UIT project-related activities while optimizing human and financial resources, minimizing technical debt, and enabling other University priorities (e.g. IDEAL, innovation, etc.).
- Service Portfolio Management involves fully understanding the health of UIT’s service catalog and its underlying components with the goal of improving the overall health of our services and infrastructure.
- Through both Project and Service Portfolio Management, the service strategy team will provide the visibility and transparency necessary to view and understand the current and future states of UIT products and services.
- Financial and Vendor Management ensure we are outstanding stewards of the university’s resources.
- Demand Management allows us to better understand overall demand and enable better prioritization and strategic alignment by collecting, organizing, scoring, and prioritizing demand based on value to the university.