Working Over Winter Closure? We Are Too!
’Twas the last two weeks in December, and all through the Farm, UIT Support Teams were stirring ... rescuing you from IT harm!
As you probably know, winter closure for the Stanford campus is Wednesday, Dec. 21, 2016 through Tuesday, Jan. 3, 2017 (regular operations end on Tuesday, Dec. 20, 2016 and resume on Wednesday, Jan. 4, 2017).
During this time, University IT support is available for those offices and labs on campus that remain open, or for those who will be cracking open their laptops at home or using their Stanford-issued mobile devices over the winter closure.
We’re here for you
Critical system problems
Our IT Operations Center is open 24x7x365. All systems will be monitored, and support staff will be pulled in to investigate any service issues.
Contact the IT Operations staff at 650-725-4357 (5-HELP).
Our Service Desk will be open most days from 8:00 a.m. to 5:00 p.m. except for the following university holidays: Dec. 23, 24, 25, and 26, 2016 and Jan. 1 and 2, 2017. Staff will answer calls and respond to your help tickets. Requests that require other support groups, which are not staffed during winter closure, will be addressed on Wednesday, Jan. 4. 2017.
Contact the Service Desk staff online at helpsu.stanford.edu or by phone at 650-725-4357 (5-HELP).
For detailed information about service orders, system outages, and IT support, visit itwinterclosure.stanford.edu.