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Issues with Web Services

Thursday, September 27, 2018

At approximately 5:00 a.m., Stanford began to experience a service disruption in a portion of its on-premise storage infrastructure (i.e., Andrew File System - AFS). That disruption prevents people from reaching Stanford websites that rely on the AFS service. This outage affects all sites using the web.stanford.edu service (e.g, canvas.stanford.edu, folding.stanford.edu, fingate.stanford.edu), and sites on the sites.stanford.edu or people.stanford.edu services (e.g., registrar.stanford.edu, businessaffairs.stanford.edu, undergrad.stanford.edu).

UIT engineers are working to address the cause of the service disruption and to restore service.

8:00 a.m. Stanford is currently experiencing issues with web services that rely on the AFS storage infrastructure. University IT (UIT) engineers are currently investigating. 

9:00 a.m. UIT engineers are continuing to address the issues. There is currently no estimate for when service will return to normal.

10:00 a.m. UIT engineers are continuing to try to isolate the cause of the issues. There is currently no estimate for when service will return to normal.

11:00 a.m. UIT engineers are continuing to troubleshoot the cause of the issues. There is currently no estimate for when service will return to normal.

12:00 p.m. UIT engineers continue to troubleshoot the cause of the issues. There is currently no estimate for when service will return to normal.

12:30 p.m. Websites on sites.stanford.edu and people.stanford.edu are again available. Some, but not all, sites on web.stanford.edu are again available. UIT does not yet have an estimated time for fully restoring service.

2:00 p.m. UIT engineers are continuing to restore AFS services Some, but not all, sites on web.stanford.edu are again available. UIT does not yet have an estimated time for fully restoring service.

3:00 p.m. Services are all coming back online. UIT expects to have service fully restored by approximately 3:30 p.m.

3:30 p.m. Services are all back online.

Updates will appear here as available.

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