What is the Contact Center Migration Project?
The University IT Communication Services team is transitioning groups across Stanford from the existing Avaya Call Center solution to the new Cisco Contact Center Platform in a multi-year project that will implement more modern technology at hundreds of call centers across Stanford and the hospitals.
The project team is starting the mass migration project with a focus on ten initial hospital contact centers as part of the Wave 1 migrations between July 2019 and February 2020. Planning for Wave 2 groups will begin in October 2019.
If you do not currently have contact center services and would like to learn more, submit a request.
UIT core project team members include:
Read news articles:
- SHC IT Service Desk now using UIT's new call center service
- SCH Referral Center now using UIT's new call center service