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Stanford Contact Center Migration Project

What is the Contact Center Migration Project?

The University IT Communication Services team is transitioning groups across Stanford from the existing Avaya Call Center solution to the new Cisco Contact Center Platform in a multi-year project that will implement more modern technology at hundreds of call centers across Stanford and the hospitals. 

The project team is starting the mass migration project with a focus on ten initial hospital contact centers as part of the Wave 1 migrations between July 2019 and February 2020. Planning for Wave 2 groups will begin in October 2019.

If you do not currently have contact center services and would like to learn more, submit a request.
 

Contact us

People

UIT core project team members include: 

  • Program Manager – Jennifer Berry
     

  • Product Managers – Debbie Crespo, Grace Quadro
     

  • UIT Engineering Elizabeth Santisteven
     

  • UIT Business Analyst Karen Reynolds
     

  • UIT Service Delivery Specialists Allain Malimban, Matthew Zhu
     

  • Vendor Partner Specialists

Toolkit

 

Training

Training is available as part of your migration and can also be requested after migration.