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System Status

All services are operating normally.

If you encounter any issues, please submit a Help request.

Status

Service Status
Office 365 & Email Operational
Zoom Services Operational
Google Shared Drives Operational
Slack Operational
Stanford Box Operational
Jabber Softphone Operational
VPN Operational
Avaya Contact Centers Operational
Cisco Contact Centers Operational
Cisco Video Endpoints Operational
Cisco Webex Services Operational
Phone Services Operational

Alerts

Current Issues

None

Resolved

9/28/20: Zoom released 5.3 update and confirmed that this update will fix any audio and screen sharing issues Stanford users were experiencing last week after updating to iOS 14 on their iPhone or iPad devices. Apple released iOS14 a week early, causing user issues with Zoom. Users can proceed with updating to iOS 14 and Zoom 5.3. For additional questions or troubleshooting support, submit a help request here.

8/24/2020: Jabber: Some University users are currently unable to login to Jabber.  Hospital users are not affected. UIT Engineering team is currently investigating the issues.

8/24/2020: Vendor has identified the issue that is preventing users from joining or creating Zoom meetings and working on a fix.

5/28/2020: VPN is experiencing issues. The Stanford Networking team is currently working on restoring services.

5/12/2020: Slack is experiencing Message sending failures/timeouts. See Status.

5/11/2020 – 5/12/2020: Delay in processing Zoom recordings.

4/21/2020: Outbound mail delayed.

4/20/2020: Some users are unable to access their email.

4/16/2020: Webex Meetings: Users unable to connect to meeting services. Visit Cisco WebEx for more details.

4/14/2020: Inbound and outbound email messages are delayed.

3/30/20 - 3/31/20:  Zoom - Intermittent dial-in passcode issues where participants are hearing,  "You have not entered any numbers. Please re-enter your meeting password followed by pound."  Short term workaround: Hangup and dial into the meeting by using the toll number +1 650 724 9799.  Zoom and UIT are investigating the root cause.

3/25/20 - 3/30/20:

  1. Webex Meetings: Users connecting to Webex Meetings may experience latency or failures joining computer audio.
  2. WebEx Meetings: Users dialing into WebEx Meeting may experience a busy signal when dialing 650-227-4712.  Short term fix: Please hang up and redial the number.
3/18/20 - 3/30/20: 
  1. Zoom Cloud Recording processing times are currently delayed due to increased demand.

3/20/20: 1:15 p.m. - 1:30 p.m. Stanford.zoom.us landing page was unreachable. It appears to have affected other higher education organizations at the same time as well. It did not impact meetings in progress.  UIT is in contact with Zoom to understand the root cause for the outage.

3/18/20-3/19/20:  WebEx experienced Audio / Video Issues

3/18/20: Zoom experienced a delay in meeting metrics populating within Dashboard and Reports. There was no impact to Zoom connections.

3/13/20: 9:07 a.m. - 3:58 p.m. Minor issues with content displaying in Slack.

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